Return/Refund-Buy Back Policy
The goal of Ageo Product Line LLC is to ensure that Customers are completely satisfied with their purchases. Upon receipt of any package, it should be examined closely prior to opening the factory-sealed products’ packaging. If the order is not in satisfactory, it may be returned provided that the following guidelines are observed:
- Returns for “refund” are accepted by the Company only if submitted within 14 days from the order shipment date. Returns of product for the purposes of “exchange” for other product are accepted by the Company if submitted within 14 days from the order shipment date. Returns submitted to Ageo Product Line LLC after 14 days will only be processed at the discretion of the Company. If there is any concern about return timelines, the Customer is encouraged to contact the Company directly as soon as possible.
- All products returned (other than for determination of Defects, as outlined below), must be returned unused, unopened and in resalable condition.
Defective Products: Ageo Product Line LLC strives for completely satisfaction of everything offered. This begins from the website all the way to the product selected. That said, “product defects” are carefully scrutinized by Ageo Product Line LLC. Any product which is suspected to be “defective” should be immediately returned to Ageo Product Line LLC (Please, refer to section B for return procedures) so that Quality Control can examine the product to verify the nature of the defect and recall similar products from similar lot or batch numbers. When a product determined by Ageo Product Line LLC to be defective, or otherwise not consistent with Quality Control standards, the Company will immediately replace the product or refund the purchase price. Please DO NOT use the product. Any used or partially used product automatically voids any potential product return.
NOTE: Any products returned that do not conform to these guidelines will be sent back to the Customer at their sole expense. Remember, all returns must be submitted within the timelines established above. Returns submitted beyond these timelines will only be processed at the discretion of Ageo Product Line LLC.
- A) Distributor Repurchases (Buy Back) for distributors only:
- Upon cancellation or termination of the Distributor Agreement, Distributors may return for refund products and sales aids (marketing tools) that he or she personally purchased from Ageo Product Line LLC that are in resalable condition and were purchased within 14 days from the date of the receipt of merchandise first ordered at 90% of the Distributor’s net cost, less appropriate setoffs and legal claims. Any items that have been clearly identified at the time of sale as non-returnable, discontinued, or as seasonal items shall not be considered resalable.
- Upon acceptance of resalable products and sales aids (marketing tools), after our quality control department examine it and if they are considered resalable through Ageo Product Line LLC standards, the Distributor will be reimbursed 90% of net cost of the original purchase price(s) in the same form as the original payment was submitted. Shipping charges incurred at the time of purchase will not be refunded.
- B) Procedures for Returns
To Return a product, you must:
- Contact Distributor’s Support firstname.lastname@example.org.
- Provide them with the original invoice number.
- Notify them of the product(s) being returned.
- Receive a Return Merchandise Authorization (RMA) number, and clearly print the RMA number in indelible ink on the outside of the box. Packages without visible RMA numbers will not accepted by Ageo Product Line LLC.
- You are responsible for pre-paying all shipping costs related to the returned items to be sent. The Company does not accept shipping-collect packages.
- You are encouraged to add a pre-paid tracking or delivery confirmation service to all return packages. If returned product is not received by Ageo Product Line LLC, it is your responsibility to trace the shipment.